front desk agent

Greet guests as they enter the lobby. Provide general resort and area information. Answer the telephone switchboard and transfer calls. Check in and out guests at the hotel and welcome centre. Prepare welcome packets for arriving guests and owners. Assist guests with making reservations or finding information, acting as concierge. Assist guests with accommodation information and rates for future lodging at Stratton Mountain Resort. Keep front desk areas

and lobbies clean. Use a computer to complete reservations, product fulfilment and administrative tasks (MS Office suite).